Frequently Asked Questions
Everything you need to know about using a Wag & Wash UK self-service dog wash machine or partnering with us.
For Dog Owners
For Partner Locations
No. Simply turn up, make a payment and use the dog wash whenever it is available.
Each wash cycle lasts approximately 10 minutes. Additional time can be purchased if needed.
The facilities accept contactless card and mobile payments for quick and easy use.
Wash options include shampoo, conditioner, flea & tick wash, rinse and drying functions.
Yes, the facilities are designed to accommodate most dog breeds safely and comfortably.
Yes. Users are provided with a disinfectant cleaning solution at the end of each wash to clean the tub ready for the next dog.
Yes, you're welcome to bring and use your own shampoo if you prefer. However, the machine is supplied with gentle, dog-safe shampoos that are suitable for most coat and skin types.
Owners should use their judgement and ensure their dog is comfortable using the facility. Safety restraints are provided to help keep dogs secure during use.
Yes, warm water is provided to ensure a comfortable washing experience for your dog.
Yes. The dryer is specifically designed for dog grooming
Absolutely. You can use as much or as little of the wash cycle as required.
No. The drying system is designed to remove excess water, reducing the need for towels.
Yes, provided they are comfortable being handled and washed. Owners should supervise them at all times.
Contact details are displayed on the machine and on our website so any issues can be reported quickly.
The dog wash requires a relatively small footprint and can often be installed in areas that would otherwise be underutilised.
Access to water, electricity and suitable wastewater drainage is required
There is no upfront cost to the partner location.
Wag & Wash UK funds, installs and operates the facility.
All maintenance, servicing, cleaning and consumable replenishment are managed by Wag & Wash UK.
No. The facility is fully managed by Wag & Wash UK and requires no involvement from your staff.
Yes. Appropriate insurance is maintained for the operation of the facility. CCTV will be added to the machine to discourage vandalism. Â
Partner locations receive an agreed financial return in exchange for hosting the facility.
Country parks, dog walking fields, garden centres, farm shops, visitor attractions and other dog-friendly destinations are ideal locations.
In most cases, planning permission is not expected to be required for a self-service dog wash installation.
Regular inspections, maintenance and servicing are carried out to ensure the facility remains safe, clean and fully operational.
Yes. The facilities are designed for year-round operation.
Simply contact us through the website and we'll be happy to discuss your location and answer any questions.
Wag & Wash UK will arrange repairs and maintenance as quickly as possible to minimise downtime.
